Observation is not just looking, giving attention or analyzing from the outside. Observation involves seeing into, listening, being attentive, knowing, sharing the other’s life and reality, what makes others happy and what limits others development, what people enjoy and contribute to and what they avoid to do, what they would like to do or be and what they could become.

Observing does not pretend to confirm our theories, ratify our reasons or initial hypothesis; it does not pretend to give our voice to other persons but to create a space so that they can feel, as we do, full of potential, with all their rights and responsibilities.

The external, interpersonal observation involves listening, giving attention to others and creating the conditions so that our inner self- that of all who participate in the same action- perceive that there’s a confidence space in which showing pain or feeling vulnerable does not place us in another step, that our weaknesses and difficulties doesn’t hide our bright and qualities.

There is no power greater than a community discovering what it cares about.

Ask “What´s possible?” not “What´s wrong’” Keep asking.

Notice what you care about.

Assume that many others share your dreams.

Be brave enough to start a conversation that matters.

Talk to people you know.

Talk to people you don´t know.

Talk to people you never talk to.

Be intrigued by the differences you hear.

Expect to be surprised.

Treasure curiosity more than certainty.

Invite in everybody who cares to work on what´s possible.

Acknowledge that everyone is an expert about something.

Know that creative solutions come from new connections.

Remember, you don´t fear people whose story you know.

Real listening always brings people closer together.

Trust that meaningful conversations can change the world.

Rely on human goodness. Stay together.

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